You’ve got questions? We’ve got answers!


Can I upgrade my ticket?

Of course! To upgrade your ticket for an even better experience, please contact our customer service team at [email protected].

Do I get to choose my seats?

When choosing a ticket package, you’ll be choosing a seating section! Seating is first come, first served within those
sections at the event. All of our seats offer an unobstructed view of the BIGGEST stage in the world of hair!

Can I transfer my ticket to someone else?

Of course! You can transfer your ticket to someone else by reassigning the name, email and phone number that is attached
to the ticket.

I bought several tickets. Does it matter whose name is on each ticket?

Yes, it’s super important to have the right names, phone numbers, and emails on each ticket. This info is key for smooth
class signups and any other add-ons.

Can I buy a ticket for just 1 day of education?

Our tickets are sold as 3-day packages, offering a full experience. Secure your spot HERE.

I bought a ticket but cannot go anymore, can I get a refund?

We’ll be sad to miss you! Unfortunately, our events are non-refundable. However, you can sell your ticket on our official BTC Show event page on Facebook. Click HERE.


Can I just buy a #ONESHOT ticket?

Yes, you can purchase #ONESHOT tickets separately. Tickets on sale SOON!

Are #ONESHOT tickets included in any of the packages?

#ONESHOT Tickets are not included in the ticket packages but are available for purchase. Tickets on sale SOON!

Are my #ONESHOT Awards Show seats in the same location as my BTC Show seats?

Since The BTC Show and the #ONESHOT Hair Awards are separate events, your seats are not guaranteed to be the same. Your
seats will depend on the tickets you purchase and the section you choose for each.

Hotel and Accommodations

How do I find a roommate for my hotel room?

Looking for a roommate? Connect with others on our Facebook page to find the perfect
match. Follow our Facebook page HERE.

If I have a show ticket, can I attend the pool party?

The pool party is exclusively for hotel guests. Make sure to book your stay at our host hotel before it’s too late! Book Now!

Will food be provided?

BTC Show tickets do not include meals, but there are plenty of dining options within and near the hotel to keep you fueled throughout the day.

General Information

What can I expect at the show?

This year is going to be extraordinary! You’ll have the chance to learn up close and personal from the biggest names in the industry. Look forward to Mainstage Presentations, Look & Learn Classes & Hands-On Classes with iconic artists from around the world! PLUS, we’re bringing back our incredible Tuesday Social Media & Business Workshop! You don’t want to miss this.

Do I need to be licensed to attend the show events?

Our BTC Show & #ONESHOT Hair Awards are crafted for licensed professionals, but all ticket holders are welcomed!

Can I bring my kids with me?

All ticket holders are welcome! The BTC Show & #ONESHOT Hair Awards are crafted for licensed professionals. Please
consider that our events may include colorful language and serve alcohol.

contact us

Other questions?

Please email us [email protected].

BRANDS: Want to get involved?

We’re excited to collaborate with you! For more information, please email us [email protected] for more information.